Quality
When you make health care choices that offer the best possible care, you are most likely to get the best possible results. At King's Daughters' Hospital and Health Services, Quality is one of our five Pillars of Excellence.
That's why King's Daughters' works every day, behind-the-scenes, expanding our healthcare resources to deliver the very best medical care available. We strive to provide you more options - better technology, more advanced treatment procedures, expanded facilities and a diverse clinical staff with the expertise to meet your healthcare needs. For more than 100 years, King's Daughters' has been this community's healthcare partner. Our mission is: "To improve the health of our patients through care, service and education." King's Daughters' is constantly working on ways to provide you:
- Ease of access to physicians
- Individualized care planning, providing patients with options
- Current, advanced treatment, through evidence based practices
- Improved care based on clinical outcomes and patient satisfaction
Our Quality and Care Management processes focus on:
- Asking the right questions
- Gathering the right data
- Looking at all the evidence
- Choosing the right options
- Delivering specialized practices
- Measuring the level of success
- Evaluating and reporting outcomes
- Designing and redesigning delivery of care based on feedback
- Communicating effectiveness
Quality is meeting or exceeding the clinical expectations of all customers in addition to compliance with regulatory standards. This is accomplished through a set of activities designed to achieve measurable improvement in processes and outcomes, interventions that target safe, efficient, cost effective, patient centered, and timely care.
As a community hospital we are dedicated to providing quality, value driven health care to all we serve. King's Daughters' is committed to service excellence and continuous performance improvement. We will initiate, develop and maintain high quality and safe health care service using sound business practices and fiscal responsibility.
