Simply Making It a Lot Easier
We understand it can be frustrating to navigate the healthcare system. Through surveys and focus groups, we listened to your concerns and ideas for improvement. Now, we're implementing changes to achieve one goal: Simply Making It a Lot Easier.
Why are doing this?
Because we the KDHHS family, are committed to delivering an exceptional experience to every customer.
Over the next several months, we will be implementing changes to make your whole experience easier - from the time you first contact us until the time when the billing process is complete. Here's a quick overview of how we plan to make this happen.
Pre-Access: Communicating with you about insurance approvals, co-payments, and deductibles up front to reduce or eliminate questions that too often arise after services have been provided.
Time of Service: Confirming what exams or procedures are scheduled and allowing time for questions. We'll also explain if any unplanned changes are required and how that may impact your visit.
Post-Service: Working with you to answer questions and find reasonable solutions to concerns about billing and payment options.
During this time of transition, we ask for your patience. As we integrate new software, there may be times, for example, when we need to ask for information multiple times. The good news is, once the process is complete, the entire registration process will be easier and help us be more sensitive to your specific needs.
If you have questions, please ask. The more we work together, the more we can help. Ready. Set. SMILE.